Terms of Service
Effective July 23, 2026. Draft for counsel review before launch.
1. Agreement
These Terms of Service govern use of the PerioMaxer mobile apps, the SmileMaxer office-desktop companion, periomaxer.com, smilemaxer.com, and the related account, licensing, and support services (together, the “Service”). The Service is operated by SmileMaxer LLC, a Maryland limited liability company (“SmileMaxer,” “we,” or “us”).
By creating an account, starting a trial, or using the Service, you agree to these Terms, the Privacy Policy, the End-User License Agreement, and any Business Associate Agreement that applies to your practice.
2. What the Service is and is not
PerioMaxer is a record-keeping tool for dental professionals. It records values entered by the clinician and, in Office Linked mode, transfers those entries over the practice’s local network to the selected office desktop. The Windows companion can place those entries into the practice-management chart already open on that computer. The Mac companion supports pairing, session preview, and dry-run; it does not write to a PMS.
The Service does not diagnose, interpret charted values, recommend treatment, or replace professional review of the chart of record. The dental professional remains responsible for patient selection and for reviewing every recorded entry.
3. Account and practice location
Self-service plans cover one physical practice location. The owner must provide accurate account, practice-name, and physical-address information and keep the billing email current. Multi-location groups and DSOs require a separate written arrangement.
You are responsible for protecting account credentials and promptly revoking a registered device that is lost, retired, or no longer controlled by the practice.
4. Subscription, payment, and trial
Current plan limits and prices are published at periomaxer.com/pricing. Monthly and annual subscriptions renew automatically until canceled.
The price, billing cadence, and any eligibility-limited promotional terms shown at checkout apply to the subscription. Annual prices are billed in advance.
A payment card is required to start the seven-day trial. Nothing is charged when the trial begins. Checkout displays the exact price and charge date before the card is submitted. Unless you cancel before the trial ends, Stripe automatically charges the displayed subscription amount on the displayed date. We send a reminder about 48 hours before the first charge. You may cancel through the account dashboard.
The introductory trial is available once per physical practice and once per payment method. We use normalized practice identity and Stripe’s card fingerprint to enforce that limit. A duplicate trial may be canceled before access is granted.
5. Seats, devices, and location limits
An active seat means one simultaneous charting session. It is not a named-user license and is not tied to a fixed public IP address. Each plan also has a registered-mobile-device limit.
You may not register mobile devices, use locations, or run simultaneous charting sessions beyond the limits of the purchased plan. Office Max is the highest current self-service tier: seven active seats across up to fourteen registered mobile devices at one physical location. There is no automatic fourteen-seat upgrade.
6. Acceptable use
You may not:
- reverse-engineer, decompile, or circumvent technical protections except where applicable law expressly permits;
- resell or sublicense the Service without our written consent;
- use the Service to violate HIPAA, another privacy law, or a patient’s rights;
- attempt to impair, overload, or disrupt the Service or another customer’s access;
- submit patient information, chart values, or voice audio to our support or cloud-account surfaces.
7. Local charting data and HIPAA
Voice recognition is handled by the selected mobile speech backend and platform. SmileMaxer’s cloud does not receive or store voice audio. Redeeming a one-use office setup credential creates durable office enrollment for a mobile device until it is revoked; each operatory connection is a separate, short-lived local session. Office Link transfers chart entries between an enrolled phone and the selected, authenticated desktop over the practice’s local network using an encrypted, certificate-pinned connection.
The cloud service stores business-account and licensing records; registered-mobile-device and registered-computer identifiers, labels, platform and app-version metadata, enrollment or license status, last-seen times, and computer pairing-certificate/protocol metadata; pairing authorization records; and active-session device/computer identifiers, timestamps, heartbeat status, public IP address, and coarse country/region when supplied by a trusted edge. It is not designed to receive patient names, chart values, voice audio, or the local patient display label.
The practice is responsible for its HIPAA obligations, device access controls, local network, PMS access, and workforce policies. Where the parties execute a Business Associate Agreement, that agreement controls to the extent it conflicts with these Terms on Protected Health Information.
8. Availability and changes
Internet access is required for account setup, billing, enrollment, and periodic entitlement validation. A documented offline grace period may permit enrolled devices to continue temporarily when the licensing service cannot be reached.
We may change, suspend, or discontinue features and may require updates for security, compatibility, or legal reasons. We do not promise uninterrupted or error-free availability.
9. Cancellation and termination
You may cancel through the billing portal. Unless checkout or the billing portal states otherwise, access continues through the paid period and ends at its conclusion.
We may suspend or terminate access for nonpayment, material breach, fraud, unlawful use, or a security risk. On termination, you must stop using and uninstall the office-desktop software and remove office enrollment from devices no longer authorized.
10. Disclaimers
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION TO THE MAXIMUM EXTENT PERMITTED BY LAW.
VOICE RECOGNITION, NETWORK TRANSFER, AND AUTOMATED DATA ENTRY CAN PRODUCE ERRORS. THE DENTAL PROFESSIONAL MUST REVIEW EVERY ENTRY BEFORE FINALIZING THE OFFICIAL RECORD.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR AGGREGATE LIABILITY FOR CLAIMS ARISING FROM THE SERVICE IS LIMITED TO THE AMOUNT PAID TO US FOR THE SERVICE DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES.
Some jurisdictions do not allow every limitation above, so a limitation applies only to the extent permitted there.
12. Indemnification
You agree to indemnify and hold SmileMaxer LLC harmless from a third-party claim arising from your material breach of these Terms, unlawful use of the Service, violation of patient-privacy obligations, or failure to review the official record, to the extent permitted by law.
13. Governing law
These Terms are governed by Maryland law, without regard to conflict-of-law rules. Any dispute not subject to a separate written dispute process will be heard in a state or federal court located in Maryland.
14. Changes and contact
We may revise these Terms with advance notice appropriate to the change. Continued use after the stated effective date constitutes acceptance where permitted by law.
Questions: support@periomaxer.com