Troubleshooting

The phone can’t find the desktop

• Both devices must be on the same Wi-Fi network.
• If your network has multiple SSIDs (e.g. “Office” and “Office-Guest”), the phone needs to be on the same one as the desktop.
• Some IT setups isolate clients on a network. Have your IT enable mDNS / Bonjour traffic on the operatory VLAN.
• As a last resort, in SmileMaxer Settings, copy the desktop’s local IP address and enter it manually on the phone instead of scanning the QR.

SmileMaxer types into the wrong window

SmileMaxer only types when the target PMS window is focused. If you click somewhere else mid-charting, it pauses automatically. Click back into the PMS window and resume.

Dentrix isn’t accepting values after a Dentrix update

Dentrix updates occasionally change keyboard shortcuts. SmileMaxer detects this on launch and prompts you to re-record the macro. Follow the on-screen prompt (about 5 minutes).

License says “Email verification required”

The owner account on your practice hasn’t verified its email yet. Sign in to the admin portal, click the banner that says Verify your email, click the link in your inbox. License will activate within 30 seconds.

License says “BAA required”

You haven’t signed the BAA yet. Sign in to the admin portal and click the banner. ~90 seconds to complete.

Past-due subscription

We give a 7-day grace period after a failed payment. Update your card on the Billing page in the admin portal; once payment succeeds, licenses re-activate on next heartbeat (~30s).

Something else

Email support@periomaxer.com. Include your practice name and the operatory the issue is on. We typically reply same business day.